Question 1

Why should I trust Maid to Order?

Accepted Answer

We’re proud to offer professional housecleaning services and employ residential housekeepers and commercial cleaners who pride themselves on top-quality services. After undergoing an extensive background check, each member of our team is thoroughly trained on every step of our detailed cleaning plans. We also back all of our work with a 24-hour warranty. These are just a few of the many reasons why customers trust Maid to Order.

Question 2

Who does Maid to Order hire?

Accepted Answer

You can rest assured that all of our professionals are fully trained and insured. We respect all of our customers by never smoking, drinking, eating, or using appliances during our home cleanings. We confidently carry out services that exceed expectations. We also undergo regular training to ensure that we’re always up to date with all of the latest and greatest cleaning techniques. For additional safety and peace of mind, the work we perform for each customer is held accountable by a trusted and experienced supervisor.

Question 3

How will our relationship work?

Accepted Answer

At Maid to Order, we recognize the importance of communication, especially when it comes to important valuables in your home and any specific cleaning requests you may have. We value your trust and do everything possible to earn it by performing reliable, affordable, top-notch cleaning services designed to meet your needs and exceed your expectations.

Question 4

What should I do before Maid to Order arrives?

Accepted Answer

To ensure maximum efficiency, we ask that you pick up any toys or clothing before we arrive. We also ask that you find a place for your pets so they’re comfortable while we clean. Following through with these requests will help both your family and our team ensure that all of your possessions are in a safe place.
 
We do offer maid services for decluttering, washing and folding clothing, and arranging for an additional cost!

Question 5

Do I need to be present for cleaning services?

Accepted Answer

No. We work a variety of schedules which include work day schedules as well as late evening and overnight cleaning services. We actually prefer to do services overnight for our commercial cleans. We do attempt to do all of our residential services between 8am - 5pm Monday - Friday. Most of our customers aren’t home when we arrive. In a majority of these cases, our insured professionals are provided with a spare key or entrance code to gain access to clean and sanitize.

Question 6

What time does your team arrive?

Accepted Answer

While we cannot warranty our exact time of arrival because we give every home the attention it deserves and requires, we do offer arrival windows of two hours for your convenience. Maid to Order uses a unique “on-time arrival” software to log your preferences so our services are as minimally disruptive as possible.

Question 7

What is a "window of arrival"?"

Accepted Answer

When you schedule cleaning services with Maid to Order, we’ll give you an arrival timeframe of two to four hours. Because we give homes the individualized attention they deserve, we’re not able to provide an exact time of arrival, but we do our best to ensure that our cleaning plan doesn’t interfere with your schedule.

Question 8

What if something is damaged during a cleaning?

Accepted Answer

At Maid to Order, we treat every single home we clean with the utmost respect. If something happens to break during our routine service, we’ll do our best to repair or replace the item. Our professionals are fully insured, so claims can be filed when appropriate.

Question 9

What if we miss something during our cleaning?

Accepted Answer

The cleaning methods we use ensure that your home receives the most consistent clean every time. During your first consultation, we’ll create a customized cleaning plan that’s designed to accommodate all of your specific requests. However, we do recognize that perfection is not always possible, which is why we back all of our work with a satisfaction guarantee. We’re happy to correct our mistakes at no additional cost to you when you call us within 24 hours of your most recent service.

Question 10

Am I liable for taxes, workers compensation, or insurance?"

Accepted Answer

Maid to Order is proud to be a worry-free housecleaning service solution. This means that we take care of any personal liability with regard to social security taxes and work-related injuries. We’re fully licensed and insured for your peace of mind.

Question 11

What do you not clean?

Accepted Answer

Our professional services are designed to keep your home comfortable and clean. We customize services to accommodate your preferences so you never have to worry about paying for a service you don’t need or want.
 
To ensure we provide your home with the highest quality of care, we don’t typically:
- Clean toys
- Clean the inside of your fireplace
- Pick up clutter
- Clean your iron
- Do laundry
- Wash dishes
- Outside Windows
- Inside Washers or Dishwashers
We want to make sure that all of your belongings are in the right place when we leave, which is why we leave these organizational tasks to you. However, we’re happy to clean the inside of your cabinets, stove, and refrigerator upon request.
 
***WE DO OFFER MAID SERVICES FOR SOME OF THE ABOVE WHICH IS NOT NORMALLY OFFERED TO AID IN BECOMING A ONE-STOP SHOP FOR YOU ALL***

Question 12

Do I need to provide cleaning equipment or supplies.

Accepted Answer

No. We arrive with all of the cleaning materials we need and take them with us when we leave. We’re proud to use the best products and vacuums on the market to ensure that we leave your home looking spotless.
 
If you have any preferences in regards to what cleaning products we use, feel free to let us know and we’ll do everything we can to work with your requests.
 
If you do have a specific product which you would like for us to use, you may then supply that product for use at your residence or we can purchase that for use at your location for an additional charge.
 
***NOTE: IF YOU HAVE PETS, YOU WILL NEED TO SUPPLY A VACUUM FOR YOUR LOCATION. WE WILL NOT BRING OUR VACUUM INTO A HOME WITH PETS DUE TO OTHER CUSTOMERS WHO MAY HAVE PET ALLERGIES!***

Question 13

What if I need to reschedule a service?

Accepted Answer

Maid to Order understands how unpredictable life can be. That’s why we work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you. If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.
 
Thanks to our contract-free system, you never need to worry about being locked into a cleaning plan. Our flexibility is just one of the many Maid to Order perks and it helps us ensure the satisfaction of thousands of homeowners across the country.

Question 14

What if my scheduled cleaning services falls on a Holiday or Religious Centric Holy Day?

Accepted Answer

During the event that one of your routine cleanings falls on a holiday or Holy Day, we’ll reach out to you. Our team will also remind you of any additional cleaning services that we can provide you with so you can be prepared for the upcoming holiday or Holy Day. We’ll do our best to work with your schedule.

Question 15

How do I pay?

Accepted Answer

Payments are due on the day of your scheduled service. Most of our valued customers pay by card on file (funds are held the business day before service). If you desire to leave cash on the kitchen counter, we will not apply any discounts for services rendered. Our preferred method is credit card. We do not accept checks! If you prefer to pay by Cashier's Check or Money Order, it should be from a reputable source (bank, Western Union, Money Gram, etc...) and made payable to "Motha's LLC"

Question 16

What is Green Cleaning?

Accepted Answer

This method involves the practices and products used by cleaning companies to promote a better environment and a healthier home. Green cleaning solutions don’t contain ozone depleting chemicals or flammable substances that can irritate the skin and cause respiratory illnesses.
 
While most green cleaning products cannot remove all harmful forms of bacteria, Maid to Order strives to use the most appropriate methods for each service. In order to protect the environment, we utilize microfiber cloths and pads during our services, rather than paper. Not only is this practice better for the environment, microfiber picks up 99% of bacteria while cotton-based mops only pick up 30%.
 
Many cleaning companies falsely advertise green cleaning practices. We strive to be as transparent as possible and are happy to answer any questions you have regarding our eco-friendly practices.

Question 17

What is "Green Washing"?"

Accepted Answer

Environmentalists use this term to describe companies that falsely advertise green cleaning services. For example, pouring bleach into a recycled container cannot be advertised as an eco-friendly practice because it misleads consumers to think that the contents of the bottle are environmentally friendly when they’re not.
 
Maid to Order believes in an honest approach to finding the right balance between green cleaning practices and a safe, healthy home that’s free of harmful bacteria especially when you desire green cleaning.

Question 18

How does green cleaning ensure the health of my home?

Accepted Answer

Maid to Order goes above and beyond to use cleaners that are non-acidic and free of ammonia, alcohol, petroleum, and other toxic chemicals. We recommend that you balance the use of green cleaning products and disinfectants in your cleaning plan to ensure that your home is as healthy and clean as possible. Get in touch with our team to learn about the eco-friendly practices we carry out.

Question 19

How soon can you all give me more time for other things?

Accepted Answer

Contact our team to schedule a free in-home consultation at no-obligation (if you desire a contract). We’ll take the time to thoroughly inspect your property and discuss your budget, schedule, and cleaning preferences with you before providing a free estimate.
 
If you are not seeking a contract, you can book with us online here on the website and we will call you back within 15 minutes (if you schedule your booking between 9a and 4:30p) in order to get you scheduled for your first cleaning with Maid to Order.

Question 20

How much does it all cost?

Accepted Answer

We’re proud to be recognized as a provider of affordable, top-quality cleaning services. Our team works with every owner to develop a cleaning plan that’s customized to fit their needs. The costs of our services depend on the size of your home and what you’d like cleaned.

Question 21

How can I share my experience?

Accepted Answer

You’re welcome to share your thoughts about our services on our Maid to Order Facebook page, which offers inside information on tips, deals, and promotions. You can also follow our blog and subscribe to our cleaning tips e-newsletter. We value our customers’ opinions and it’s our customer feedback that is helping us to become the best home cleaning company in our local areas.

Question 22

Can I provide specific instructions?

Accepted Answer

Yes! In fact, we encourage it. Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your level of clean. In order to be sure that your preferences are recorded in your cleaning plan, we recommend that you discuss this directly with our cleaning service during consultation or leave it on a note on the counter of your kitchen. Our friendly office staff would be happy to log your needs in your file so you don’t have to reiterate them every time we arrive for service. If you have not purchased a particular service which is an additional charge and you have requested that in your instructions, you will be charged the extra charge on your final payment and will be reflected on your paid invoice which you will receive after the cleaning.

Question 23

Will my first cleaning be more expensive than recurring cleaning?

Accepted Answer

Over the years, we’ve found that the first cleaning service brings a home up to a specific standard and Maid to Order is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your home.

Question 24

How often can you provide services?

Accepted Answer

Maid to Order is happy to provide service once a week, every other week, once every three weeks or once a month, depending on your cleaning needs. You can also request housecleaning services for special events, as well as move-out and move-in cleaning assistance. Because we work on a no-contract basis, you can update or change your cleaning plan to fit your busy schedule, budget, and cleaning needs.
 
Lastly, since we also work with Airbnb owners, we can also offer daily maid services on a contractual basis. If this is a service which you offer, we would love to speak to you about getting your airbnb locations cleaned and sanitized at a great rate (the more spaces which are available for us to clean regularly, the more you will save).

Question 25

Do you offer competitive rates?

Accepted Answer

We’re recognized for being affordable and flexible. We are an individual cleaning company; however, we cover liability insurance and workers compensation for those who work for our company. We are proud to provide these benefits that ensure our customers' peace of mind while still offering extremely competitive rates for our services as well as for our contractual rates.

Question 26

Do you always send the same cleaners?

Accepted Answer

We believe that it’s very important to always send the same team to clean your home and we do everything in our control to make this possible. If a member of your team is absent, we’ll do our best to find the most suitable replacement. All of our professionals undergo extensive Maid to Order training to ensure that the quality of our work is always consistent.

Question 27

Do you accept tips?

Accepted Answer

While tips aren’t expected, we’re allowed to accept them. Some of our clients prefer to tip a little at the end of each service while others provide a large tip at the end of the year. You can also leave a review on our website or Facebook page. We love hearing that our work is appreciated.

Question 28

Are you ok with pets in the home?

Accepted Answer

Yes, we’re proud to be a pet-friendly company. If your pet is aggressive in any way, we recommend that you leave him or her outside or in a gated area to ensure the safety of our professional cleaners. If you don’t plan on being home when we arrive, please let us know how to appropriately handle cleaning around your pet.
 
You must provide a vacuum if you have a pet in the home!

Question 29

How would I approach a contractual clean?

Accepted Answer

We are appy to offer annual contracts to businesses or residences who prefer cleaning on a contracted basis.
 
Our contracts are for ONE YEAR and terms are negotiated/re-negotiated on an annual basis one-month before the contract ends.
 
Although our pricing structure is very affordable, depending upon the recurrence and the amount of cleaning spaces which you make available, we can offer some EXTREMELY competitive rates!!!

help & faqs

how can we help you?

Reliable Answers to Our Most Common Questions

BOOK YOUR HOME/BUSINESS CLEANING NOW!

TX - 281.939.5684 | NC - 910.391.0642

help & faqs

how can we help you?

Reliable Answers to Our Most Common Questions

BOOK YOUR HOME/BUSINESS CLEANING NOW! TX - 281.939.5684 | NC - 910.391.0642

BOOK YOUR HOME/BUSINESS CLEANING NOW!

TX - 281.939.5684 | NC - 910.391.0642